OPERATIONS MANAGER
Job Description
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£30,000 a year pro rata.
2 days a week, in a 40 hour-week.
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We are on the search for an Operation Manager to join our exciting venue in the heart of Camden. With a full programme of events planned for the year already we are looking for an experienced and enthusiastic individual to be a key member of the Theatro Technis team.
You will be the main contact for all areas of the organisation in terms of the smooth, safe running and cost-effective running of our building. This consist of the ‘House’: offices and rehearsal rooms; and the ‘Theatre’: auditorium, bar, courtyard and backstage areas.
The main purpose of the role
Working with a diverse range of people, communities, partners and supplies you will need excellent interpersonal and problem-solving skills. The role requires a good sense of humour, strong organisational skills, a calm, warm personality and experience in multi tasking.
The Operations Manager is responsible for providing a safe, secure, accessible, and healthy building.
Reporting to and working closely with the Creative Director and Chair of the Theatro Technis Board and working with the Theatre Producer, Theatre Manager, Freelance Technical Teams and Associate Companies.
Key Responsibilities
Oversees general maintenance and day-to-day operations of the site: theatre, rehearsal rooms, backstage areas, FOH area (including the bar) and tenanted offices.
Be the first port of call when something doesn’t work both in terms of the building and our basic IT
The primary point of contact for in-house and visiting productions and events, ensuring the smooth and efficient management of a high-quality experience for all
Responsible for the site schedule and the hiring timetable.
Establish and maintain policies and procedures for a safe environment across the site, safety policies, licensing requirements (with the Theatre Manager), fire regulations and the Occupational Health and Safety Act
Coordinate and monitor activities of contractors and suppliers.
Prepare and track financial spending and payment of invoices within your area of responsibility. Maximise income and minimise expenditure where possible without jeopardising the quality of our work or the reputation of our organisation
Lead on building inductions for incoming companies, volunteers and tenants.
Supporting funding applications
Leading on climate change initiatives, in particular, our commitment to the Business Climate Challenge
Actively adhere to and expand on our equality policies (diversity, access, equal opportunities, anti-bullying and safeguarding) and identify opportunities to be more inclusive.
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Job description in more detail.
Building Management
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Ensuring the building and its external space is fit for purpose by managing the day to day facilities including, cleaning, Health and Safety (H&S) and maintenance, in conjunction with operations staff and external contractors.
Co-ordinating regular maintenance contracts, and maintaining the relevant reports and logs on maintenance, H&S, etc.
Overseeing maintenance of equipment, in particular lighting and sound equipment, projectors and screens and other equipment required for events and hirers; and operational systems including heating, water tanks and lighting.
Ensuring training as required is provided to staff and other staff in the use of building operating procedures and equipment.
Undertake simple DIY and maintenance where appropriate and oversee contractors for more complex jobs.
Working with Creative Director and Board to manage the day to day delivery of capital developments
Public Spaces & Audiences.
To ensure consistent and well managed information is displayed throughout the building (liaising with the Producer as necessary)
Operational knowledge of box office, FOH and Bar processes, to support Box Office/Front of House (FOH) team and provide cover if necessary.
Working with the Producer and Theatre Manager to develop and implement a robust customer-relations and care policy which ensures all customer-related complaints, incidents and accidents are logged and resolved as quickly as possible.
To lead on the development and implementation of the venue’s access policy and ensuring that the venue meets the aims of the Attitude is Everything Charter of Best Practice.
To ensure that relevant staff have up-to-date statutory training including first aid and to investigate accidents or incidents in conjunction with Theatre Manager
Act as lead first aid and fire marshal.
Act as part of the Safeguarding Team.
Events and Hires
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In collaboration with the Producer to ensure that a comprehensive briefing takes place before the event with the key staff on duty, which includes emergency procedures.
Be first port of call for enquires of visiting companies.
To act as duty manager in the event of an emergency.
Health and Safety
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Lead on the implementation of the company’s Health and Safety (H&S) policy including undertaking risk assessments as appropriate; maintaining auditable records as required by law; and keeping abreast of changes in H&S legislation and best practice, implementing as required.
To ensure the highest standards of H&S and hygiene are maintained.
To ensure clear and appropriate H&S and evacuation signage is maintained throughout the building and induct all FOH and office staff in necessary aspects of H&S, specifically the emergency evacuation procedures, fire drills, use of Evac chairs, and basic First Aid provision.
To be a key holder for the building and act as the secondary point of contact for the alarm monitoring company for out of hours call outs and routine maintenance visits.
Finance and Administration
Oversee all our service agreements and ensure we are getting the best value for money.
Other
1. To be an ambassador for Theatro Technis
2. Other duties as deemed appropriate by the Creative Director. This job description is a guide to the nature of the work required.
It is not wholly comprehensive or restrictive and may be reviewed by the post holder and line manager as required.
Person specification:
Below is a list of the experience, skills and attributes that we’re looking for but we know that not everyone can meet all of them. If you don’t think you meet everything on the list but know that you can make a difference, then we encourage you to make an application.
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Excellent communication and problem-solving skills
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Understanding of theatre/venue management and the production process
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Proven financial management skills, including experience of managing budgets
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Strong practical skills in DIY maintenance
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Good written and negotiating skills.
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Experience of working in events, hires and in creative buildings which are also public facing.
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Awareness of and experience of working with Health and Safety legislation
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Ability to organise and prioritise your workload and work to deadlines
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Experience of managing staff, including casual staff
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Strong customer service skills
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A calm attitude under pressure
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A collaborative approach and willingness to get things done
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A passion for theatre
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A good sense of humour
We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.
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Theatro Technis is particularly interested in receiving applicants who are from the global majority.
How to Apply:
Send an email (max two sides of A4) explaining why you are right for the role and a copy of your CV to kerry@theatrotechnis.com
Closing date for applications: 5pm Monday 15th April 2024
Start Date: as soon as possible.
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Job Types: Part-time, 2 days a week, over 5 days. 12-month FTC. £30,000 pro rata
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